Before GPS vehicle
tracking system is became prevalent, dispatchers generally relied on the words
of their drivers. Location data transmission was slow or non-existent, and
there was no way to be sure of where the driver was, where he was, or where he
was heading. Importantly, because it was difficult for senders to distinguish
this vital information, customer service representatives were unable to pass
the "estimated time of arrival" information to customers. This would
often naturally lead to dissatisfaction and complaints.
However, now, with the
establishment of the GPS vehicle tracking
system, countless fleet managers are able to better coordinate their
drivers, as well as engage vehicle managers, and can better coordinate their
drivers and share information about vehicles with their customers.
Knowledgeable representatives can now access a wide range of details, including
shareable maps and online data.
This is an example. In major cities, Chennai or Coimbatore, snow is only part of the winter, but each
storm brings a flood of phone calls from anxious residents who are wondering
when to clear snow on their streets. These citizen calls take precious time,
and the agencies that manage snow-breaking fleets have learned that there is a
faster and more efficient way to get answers for their clients. With GPS fleet
trackers already installed in snow removal vehicles, the two cities were able
to provide more detailed and truthful information to their callers. Fleet
managers and customer service representatives can now log into a computer
system and view the location of each snow plod operating in the neighborhood,
allowing them to provide the customer with accurate information about a
reasonably expected time to plod in their area.
Shorter delivery times
lead to more customer satisfaction
Reducing delivery
times is the goal of any fleet manager tasked with moving massive quantities of
units from one location to another. The implementation of a vehicle tracking
system or fleet management system in these delivery vehicles allows dispatchers
and managers to monitor routes and plan the most efficient routes for drivers.
By knowing exactly where and when each package will be delivered, the company
can virtually guarantee deliveries and thus happy customers. Allowing a
customer service representative to provide the customer with accurate and
detailed information is essential to building and establishing trust in your
business.
Tracking2u Collecting
data helps identify patterns and create better customer service
Another benefit of a
GPS fleet tracking system is the implicit data collection that accompanies
vehicle monitoring. Here is another example. In the days and weeks after one of
them, the city of Tamil Nadu was hit by floods that left the entire
transportation system in disarray. The train systems were destroyed by the
flooding in the tunnels and a heavy burden was placed on taxis in the city.
Using data obtained by the city from fleet trackers, transportation
professionals were able to identify a number of large-scale models, jot down
commonly used routes, and offer rerouting options for getting taxis and buses
in case of delays. This data was able to provide new insight into traffic
patterns, enabling transportation services in the city to provide better
customer service at all levels.
Provide valuable
shipping assurance through customer service
A vehicle tracking
system lets managers know not only where the vehicles are, but also how they
are. Advanced diagnostic checks, emissions monitoring, and scheduled
maintenance tracking help managers reduce accidents caused by defective
vehicles. When parents entrust their children to a school bus driver, for For example, they expect some level of assurance that the vehicles are code-compliant
and safe to use.
Additionally, GPS vehicle tracking system technology
enables school bus fleet managers to improve the overall quality of their
service by reducing wastage of inefficient and slow roads. When there is
traffic or construction on a road, for example, they can also refer to the
tracker to let parents and the school bus tracking system district know the bus
is going to stop.