Importance of GPS vehicle tracking system Customer service team | Tracking2u

Before GPS vehicle tracking system is became prevalent, dispatchers generally relied on the words of their drivers. Location data transmission was slow or non-existent, and there was no way to be sure of where the driver was, where he was, or where he was heading. Importantly, because it was difficult for senders to distinguish this vital information, customer service representatives were unable to pass the "estimated time of arrival" information to customers. This would often naturally lead to dissatisfaction and complaints.

 

However, now, with the establishment of the GPS vehicle tracking system, countless fleet managers are able to better coordinate their drivers, as well as engage vehicle managers, and can better coordinate their drivers and share information about vehicles with their customers. Knowledgeable representatives can now access a wide range of details, including shareable maps and online data.

 

GPS vehicle tracking system

This is an example. In major cities, Chennai or Coimbatore, snow is only part of the winter, but each storm brings a flood of phone calls from anxious residents who are wondering when to clear snow on their streets. These citizen calls take precious time, and the agencies that manage snow-breaking fleets have learned that there is a faster and more efficient way to get answers for their clients. With GPS fleet trackers already installed in snow removal vehicles, the two cities were able to provide more detailed and truthful information to their callers. Fleet managers and customer service representatives can now log into a computer system and view the location of each snow plod operating in the neighborhood, allowing them to provide the customer with accurate information about a reasonably expected time to plod in their area.

 

Shorter delivery times lead to more customer satisfaction

Reducing delivery times is the goal of any fleet manager tasked with moving massive quantities of units from one location to another. The implementation of a vehicle tracking system or fleet management system in these delivery vehicles allows dispatchers and managers to monitor routes and plan the most efficient routes for drivers. By knowing exactly where and when each package will be delivered, the company can virtually guarantee deliveries and thus happy customers. Allowing a customer service representative to provide the customer with accurate and detailed information is essential to building and establishing trust in your business.

 

Tracking2u Collecting data helps identify patterns and create better customer service

Another benefit of a GPS fleet tracking system is the implicit data collection that accompanies vehicle monitoring. Here is another example. In the days and weeks after one of them, the city of Tamil Nadu was hit by floods that left the entire transportation system in disarray. The train systems were destroyed by the flooding in the tunnels and a heavy burden was placed on taxis in the city. Using data obtained by the city from fleet trackers, transportation professionals were able to identify a number of large-scale models, jot down commonly used routes, and offer rerouting options for getting taxis and buses in case of delays. This data was able to provide new insight into traffic patterns, enabling transportation services in the city to provide better customer service at all levels.

 

Vehicle tracking system 

Provide valuable shipping assurance through customer service

A vehicle tracking system lets managers know not only where the vehicles are, but also how they are. Advanced diagnostic checks, emissions monitoring, and scheduled maintenance tracking help managers reduce accidents caused by defective vehicles. When parents entrust their children to a school bus driver, for For example, they expect some level of assurance that the vehicles are code-compliant and safe to use.

 

Additionally, GPS vehicle tracking system technology enables school bus fleet managers to improve the overall quality of their service by reducing wastage of inefficient and slow roads. When there is traffic or construction on a road, for example, they can also refer to the tracker to let parents and the school bus tracking system district know the bus is going to stop.